Right of withdrawal
As required by Legislative Decree n. 21 of 02/21/2014 art.52, we offer the right to withdraw from the contract, with the possibility of returning the product and obtaining the related refund.
The right must be exercised within 14 days of receipt of the product and is valid only for natural persons, not for companies or even for supplies of goods made to specifications or clearly personalized.
The customer is not required to pay any additional costs for the return of the product (s), Comixando art area will send its courier to collect the products.
The withdrawal is not validly exercised, and therefore does not give the right to a refund of the price, if the product is not returned substantially intact, as for example in the cases of:
- lack of the original packaging (it is therefore recommended to keep the original packaging of the product at least until the end of the withdrawal period);
- state of conservation of the non-normal product.
To exercise the right of withdrawal
1. Send an email to email@example.com which contains the order number and the reason for which you intend to withdraw
2. Comixando art area will send a reply for acceptance of the withdrawal.
3. The Customer must prepare the product, carefully packaged in its original packaging (including internal protections) avoiding to damage it and wait for the courier, who will arrive at the customer's home as previously agreed.
4. Upon receipt of the goods, Comixando art area will verify its integrity and refund the Customer with a coupon redeemable within the shop 'shopcomixando.it' or alternatively by reimbursing the customer directly.
5. The refund will be made by bank transfer to the account indicated by the customer or with Paypall.
In the event of damage to the goods during transport, Comixando art area will notify the Customer of the incident (within five working days from receipt of the product in its warehouses), to allow the Customer to promptly file a report against the Courier.